Ring Stick Up Cam Not Charging: How to Troubleshoot and Fix It

Ring Stick Up Cam is a wireless security camera that can be used indoors or outdoors, powered by a rechargeable battery or a solar panel. It allows you to monitor your home from anywhere with live view, motion detection, two-way audio, and night vision. However, some users may face issues with the battery not charging properly or running out of power quickly. This can affect the camera’s functionality and performance, such as recording low-quality video and audio, not connecting to wifi, or going offline.

If you are experiencing this issue, don’t panic. There are some simple steps you can take to troubleshoot and fix it. In this article, we will explain some possible causes and solutions for Ring Stick Up Cam not charging issue.

Table of Contents

Check the Battery Level in the Ring App

The first thing you should do is check the battery level in the Ring app. This will tell you how much power is left in the battery and whether it needs to be charged or not.

To check the battery level in the Ring app:

Tap the three lines on the top left of the Dashboard screen.
Tap Devices.
Tap the doorbell or camera you want to check.
Tap Device Health
Check the percentage under Battery Level

If the battery level is low, you should charge it as soon as possible. It can take up to six to eight hours to fully charge a Ring battery, so make sure you leave it in the charger long enough. After charging, check the battery level again in the app to see if it has increased.

Reset the Camera

Sometimes, the camera may not charge due to a software glitch or a network issue. In that case, you can try resetting the camera to clear any errors and restore its normal function.

To reset the camera:

Locate the orange setup button on the back of the camera.
Press and hold the button for 20 to 25 seconds until the light on the back flashes a few times.
Wait for a few minutes until the camera completes the reset process.
Press the setup button again for five seconds to put the camera in setup mode.
Follow the instructions in the app to reconnect the camera to your network.

After resetting and reconnecting the camera, check if it charges normally.

Check the Charger and Power Outlet

Another possible reason for Ring Stick Up Cam not charging is a faulty charger or power outlet. You should make sure that both are working properly and delivering enough power to charge the battery.

To check the charger and power outlet:

Try plugging another device into the same power outlet and see if it works. If not, try another outlet or use a surge protector.
Try using another micro-USB charging cable and see if it charges the battery. If not, try another charger or use a different power source.
Make sure that the charging cable is securely connected to both ends and that there is no damage or dirt on the cable or port.

If changing the charger or outlet solves the problem, then you just need to replace them with new ones. If not, you may have a problem with the battery itself.

Check or Replace the Battery

The last option is batteries, and your Ring Stick Up Cam may not be charging due to dead or damaged batteries. So, for it to work for you, you must verify that you are checking the batteries by replacing them with a new battery pair.

To check or replace the battery:

Remove the battery from the camera by sliding it out from the bottom.
Look for any signs of physical damage, corrosion, leakage, or swelling on the battery.
Try inserting another fully charged battery into the camera and see if it works.
If you have another Ring device with a removable battery, try swapping batteries with it and see if they charge normally.

If replacing or swapping batteries fixes the issue, then you just need to buy new batteries for your camera. You can find compatible batteries on Ring’s website or other online retailers. If not, you may have a problem with your camera itself.

Contact Ring Support

If none of these steps help you fix Ring Stick Up Cam not charging issue, then you may have a defective or faulty camera that needs to be replaced. You should contact Ring support and explain your situation. They may ask you to perform some troubleshooting steps or send them some information about your device. If they determine that your camera is eligible for replacement, they will guide you through the process.

You can contact Ring support by phone, email, chat, or social media. You can find their contact details on their website.

FAQs

Here are some frequently asked questions about Ring Stick Up Cam not charging issue:

Q: How long does it take to charge Ring Stick Up Cam?

A: It can take up to six to eight hours to fully charge a Ring Stick Up Cam battery. You should leave it in the charger long enough until the battery level reaches 100% in the Ring app.

Q: How do I know if my Ring Stick Up Cam is charging?

A: You can check if your Ring Stick Up Cam is charging by looking at the charging lights on the battery. When plugged into a power source, the lights will blink green until fully charged. When fully charged, the lights will stop blinking and stay solid green.

Q: How do I extend the battery life of my Ring Stick Up Cam?

A: Some factors can affect the battery life of your Ring Stick Up Cam, such as wifi signal strength, motion frequency, video quality, and temperature. To extend the battery life of your camera, you can try some of these tips:

Reduce the number of motion events by adjusting the motion sensitivity and zones in the Ring app.
Lower the video quality by selecting Standard instead of High Definition in Device Settings > Video Settings > Video Quality in the Ring app.
Avoid placing your camera in direct sunlight or extreme temperatures that can drain the battery faster.
Use a solar panel accessory that can provide continuous power to your camera without needing to recharge it.

Q: Can I use any micro-USB cable to charge my Ring Stick Up Cam?

A: No. You should only use the micro-USB cable that came with your camera or an official replacement from Ring’s website. Using other cables may damage your camera or cause charging issues.

Q: Can I hardwire my Ring Stick Up Cam?

A: Yes. You can hardwire your Ring Stick Up Cam using an indoor/outdoor power adapter accessory that plugs into a standard power outlet. This way, you don’t have to worry about charging your camera’s battery at all. You can find this accessory on Ring’s website or other online retailers.

Conclusion

Ring Stick Up Cam not charging issue can be frustrating and inconvenient, but it can also be solved with some simple steps. You should always check your battery level in the app, charge your battery regularly, reset your camera if needed, check your charger and outlet, check or replace your battery, and contact Ring support if nothing works.

We hope this article has helped you fix Ring Stick Up Cam not charging issue and enjoy your wireless security camera without any problems. If you have any questions or feedback, please let us know in the comments below.