How to Fix Nest Yale Lock Not Connecting to WiFi

Nest Yale Lock is a smart lock that lets you control your door with your phone, voice, or key. It works with Google Nest Connect or Google Nest Guard to connect to the internet and the Nest app. However, sometimes your lock may have trouble connecting to WiFi and appear offline in the app. This can prevent you from locking and unlocking your door remotely, creating or changing passcodes, and receiving alerts and notifications.

In this article, we will show you how to fix Nest Yale Lock not connecting to WiFi and get it back online. We will also explain why your lock may go offline and how to prevent it from happening again.

Table of Contents

Why does Nest Yale Lock go offline?

Your lock doesn’t connect directly to WiFi. Instead, it uses a Google Nest Connect or Google Nest Guard for its internet connection. So you’ll only need to update your WiFi settings if you change your router, network name, or password.

There are several reasons why your lock may go offline and lose connection with your Connect or Guard. Some of the common causes are:

Your Connect or Guard is too far from your lock or router.
Your Connect or Guard is unplugged or has a low battery.
Your router or modem is offline or has issues.
Your WiFi network settings have changed.
There is interference from other devices or appliances.
There is a problem with the Nest service or app.

How to fix Nest Yale Lock not connecting to WiFi?

If your lock is offline, there are still some ways you can lock and unlock your door. Most passcodes will still work, as well as the thumb turn inside your home. However, you won’t be able to use the app or voice commands until you get your lock back online.

Here are some steps you can try to fix Nest Yale Lock not connecting to WiFi and get it back online:

1. Check the status of your Connect or Guard

Make sure your Connect or Guard is plugged in and has power. If it has a battery backup, make sure it is not low. You can check the battery level in the app under Settings > Security > Security levels > Battery backup.

2. Check the status of your router and modem

Make sure your router and modem are plugged in and have power. Try restarting them by unplugging them for 10 seconds and plugging them back in. Wait for them to reconnect to the internet before moving on to the next step.

3. Check the status of the Nest service

Sometimes, the Nest service may be down or experiencing issues that affect your lock’s connection. You can check the status of the Nest service on this page: https://status.nest.com/

4. Check the version of your app

Make sure you have the latest version of the Nest app on your phone or tablet. You can update your app from the App Store or Google Play Store.

5. Restart your lock

You can restart your lock by removing the battery cover and pressing the reset button for 10 seconds. Wait for the lock to reboot and reconnect to your Connect or Guard.

6. Check for sources of interference

Sometimes, other devices or appliances can interfere with your lock’s connection to your Connect or Guard. Try moving them away from your lock, Connect, or Guard, or turning them off temporarily.

7. Move things closer together

Sometimes, your lock may be too far from your Connect or Guard or your router. Try moving them closer together or relocating them to a different spot in your home.

8. Update your WiFi settings

If you have changed your router, network name, or password, you will need to update your wifi settings for your Connect or Guard. To do this, follow these steps:

Open the app and tap Settings > Home info > Home Wi-Fi.
Tap Change Wi-Fi network and follow the on-screen instructions.
After updating your WiFi settings, wait for your Connect or Guard to reconnect to the internet and then check if your lock is online.

How to prevent Nest Yale Lock from going offline?

To prevent your lock from going offline and losing WiFi connection, here are some tips you can follow:

Keep your Connect or Guard plugged in and charged. If it has a battery backup, make sure it is not low.
Keep your router and modem online and working properly. Avoid changing your WiFi network settings unless necessary.
Keep your app updated to the latest version. This can help you avoid bugs and issues that may affect your lock’s connection.
Avoid sources of interference that may disrupt your lock’s connection to your Connect or Guard. Keep them away from your lock, Connect, or Guard, or turn them off when not in use.
Keep your lock, Connect, or Guard close enough to each other and your router. Avoid placing them too far apart or behind walls or metal objects.

FAQs

Here are some frequently asked questions and answers about Nest Yale Lock not connecting to WiFi.

Q: What if the battery dies and I’m locked out?

A: If the battery dies, you can still use a physical key to unlock your door. You can also use a 9V battery to temporarily power your lock and enter your passcode. To do this, touch the 9V battery terminals to the two metal contacts below the keypad and then enter your passcode.

Q: What if the power goes out or my WiFi is down?

A: If the power goes out or your WiFi is down, your lock will still work with most passcodes and the thumb turn inside your home. However, you won’t be able to use the app or voice commands until the power or WiFi is restored.

Q: What if someone tries to guess my passcode?

A: If someone enters an incorrect passcode five times in a row, your lock will go into Privacy Mode and stop accepting any passcodes for a few minutes. You can also enable Privacy Mode manually by pressing the Privacy button on the inside of your door.

Q: What if someone breaks the lock?

A: If someone tries to tamper with or break the lock, you will receive an alert on your phone and an email with a snapshot of the event. You can also check the activity history in the app to see who locked or unlocked the door and when.

Q: Is there a warranty?

A: Yes, there is a two-year limited warranty for the Nest Yale Lock. You can find more details on this page: https://nest.com/legal/warranty/nest-yale-lock/

Conclusion

Nest Yale Lock is a smart lock that works with Google Nest Connect or Google Nest Guard to connect to the internet and the Nest app. However, sometimes your lock may go offline and not connect to WiFi. This can prevent you from using the app or voice commands to control your lock.

In this article, we showed you how to fix Nest Yale Lock not connecting to WiFi and get it back online. We also explained why your lock may go offline and how to prevent it from happening again.

We hope this article was helpful and solved your problem. If you have any questions or feedback, please let us know in the comments below.