Ring Stick Up Cam is a wireless security camera that can be used indoors or outdoors, powered by a rechargeable battery or a solar panel. The solar panel accessory can provide continuous power to the camera without needing to recharge the battery, as long as it receives enough direct sunlight.
However, some users may face issues with the solar panel not charging the stickup cam properly or at all. This can affect the camera’s functionality and performance, such as recording low-quality video and audio, not connecting to wifi, or going offline.
If you are experiencing this issue, don’t panic. There are some simple steps you can take to troubleshoot and fix it. In this article, we will explain some possible causes and solutions for Ring Stick Up Cam solar panel not charging issue.
How to Check the Solar Panel Connection?
The first thing you should do is check the solar panel connection to the camera. Make sure that the micro-USB cable is securely plugged into both ends and that there is no damage or dirt on the cable or port. You should also check if the solar panel is compatible with your Ring device model and firmware version. You can find this information on Ring’s website or in the Ring app.
To check the solar panel connection in the Ring app:
- Tap the three lines on the top left of the Dashboard screen.
- Tap Devices.
- Tap the doorbell or camera you want to check.
- Tap Device Health
- Check if it shows Solar Panel Status under Power Source
If it shows Connected, then your solar panel is working properly and providing power to your camera. If it shows Add a Ring Solar Panel to Extend Battery Life, then your solar panel is not connected or recognized by your camera. You should try unplugging and replugging the cable, resetting the camera, or contacting Ring support for further assistance.
How to Check the Solar Panel Exposure
Another possible reason why your Ring Stick Up Cam solar panel is not charging is that it is not exposed to enough direct sunlight. The solar panel needs at least four hours of direct sunlight per day to provide a trickle charge to your camera. If it receives less than that, it may not be able to keep up with the power consumption of your camera.
To check the solar panel exposure:
- Look for any obstructions like trees, buildings, or other objects that may block the sunlight from reaching the solar panel.
- Adjust the angle or position of the solar panel to face south (in the northern hemisphere) or north (in the southern hemisphere) for optimal sun exposure.
- Clean any dust or debris from the surface of the solar panel with a soft cloth or a damp sponge.
- Avoid placing your solar panel in extreme temperatures or weather conditions that may affect its performance.
How to Check and Adjust the Camera Settings
Another possible reason why your Ring Stick Up Cam solar panel is not charging is that your camera settings are too high or too frequent for the solar panel to handle. For example, if you have high video quality, high motion sensitivity, high motion frequency, or live view enabled, your camera may consume more power than the solar panel can provide.
To check and adjust the camera settings:
- Tap the three lines on the top left of the Dashboard screen.
- Tap Devices.
- Tap the doorbell or camera you want to check.
- Tap Device Settings
- Tap Video Settings
- Select Standard instead of High Definition for Video Quality
- Tap Motion Settings
- Adjust Motion Sensitivity and Motion Zones to reduce false alerts and unnecessary recordings
- Tap Smart Alerts
- Select Light instead of Frequent for Motion Frequency
- Tap Live View
- Toggle off Enable Live View
By lowering the camera settings, you can reduce the power consumption of your camera and extend its battery life.
How to Contact Ring Support
If none of these steps help you fix Ring Stick Up Cam solar panel not charging issue, then you may have a defective solar panel or camera that needs to be replaced. You should contact Ring support and explain your situation. They may ask you to perform some troubleshooting steps or send them some information about your device. If they determine that your device is eligible for replacement, they will guide you through the process.
You can contact Ring support by phone, email, chat, or social media. You can find their contact details on their website.
FAQs
Here are some frequently asked questions about Ring Stick Up Cam solar panel not charging issue:
Q: How long does it take to charge Ring Stick Up Cam with the solar panel?
A: It depends on the amount of sunlight the solar panel receives and the power consumption of your camera. In general, it can take up six to eight hours to fully charge a Ring Stick Up Cam battery with the solar panel. However, you don’t need to worry about charging your camera’s battery at all if the solar panel provides enough power to keep it running.
Q: How do I know if my Ring Stick Up Cam is charging with the solar panel?
A: You can check if your Ring Stick Up Cam is charging with the solar panel by looking at the charging lights on the battery. When plugged into a power source, the lights will blink green until fully charged. When fully charged, the lights will stop blinking and stay solid green. You can also check the battery level in the Ring app by following these steps:
- Tap the three lines on the top left of the Dashboard screen.
- Tap Devices.
- Tap the doorbell or camera you want to check.
- Tap Device Health
- Check the percentage under Battery Level
Q: How do I extend the battery life of my Ring Stick Up Cam with the solar panel?
A: Some factors can affect the battery life of your Ring Stick Up Cam with the solar panel, such as wifi signal strength, motion frequency, video quality, and temperature. To extend the battery life of your camera with the solar panel, you can try some of these tips:
- Reduce the number of motion events by adjusting the motion sensitivity and zones in the Ring app.
- Lower the video quality by selecting Standard instead of High Definition in Device Settings > Video Settings > Video Quality in the Ring app.
- Avoid placing your camera in direct sunlight or extreme temperatures that can drain the battery faster.
- Clean any dust or debris from the surface of the solar panel with a soft cloth or a damp sponge.
Conclusion
Ring Stick Up Cam solar panel not charging issue can be frustrating and inconvenient, but it can also be solved with some simple steps. You should always check your solar panel connection, exposure, and compatibility, check and adjust your camera settings, and contact Ring support if nothing works.
We hope this article has helped you fix Ring Stick Up Cam solar panel not charging issue and enjoy your wireless security camera without any problems. If you have any questions or feedback, please let us know in the comments below.
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